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Policies
Environet has produced a number of policies to protect our customers and ensure they always receive a high quality service
Last Update February 2025
Code of conduct
At Environet, our mission is to help people solve their invasive plant problems with innovation, expertise, and an unwavering focus on customer experience.
We are committed to delivering exceptional value by combining reliability, honesty, and efficiency with the highest standards of service. Our team takes pride in being helpful, trustworthy, and positive, working collaboratively to earn the trust and respect of every customer.
Through continuous improvement, advanced training, and clear working procedures, we ensure the safety, success, and satisfaction of those we serve. By maintaining this commitment, we create a sustainable and thriving business that benefits not only our customers but also our dedicated partners, sharing the rewards of success together.
All of our staff are commited to behaving in a manner that will allow them to achieve this mission. Should they fall short of this, it is taken very seriously. Similarly, we expect our customers to treat our staff in the same way, and we will not tolerate instances of aggression, intimidation or discrimination of any kind.
Trading policy
We will endeavour to not only meet our contractual obligations, but where possible to exceed our clients’ expectations, by providing an efficient and professional service on each and every project. All our employees, sub-consultants and sub-contractors are bound by our Code of Conduct, which defines the professional standards our customers can expect from us.
In return, we simply ask for customer co-operation where required including payment to agreed schedules.
Our growth has been thanks to highly valued repeat work and referral business from satisfied customers and their advisors. We strive to forge long term mutually beneficial partnerships with our customers and advocates by continuously improving the level of service we provide.
Quality policy
We will listen and aim to understand the needs of our customers, so that solutions can be developed that meet as many of their needs as possible. We will endeavour to provide a service of a quality commensurate with those needs, which provides real value.
We are aware that the commitment, skills and experience of our team form the backbone of our business, and we are committed to ensuring that our workforce remains professional, flexible and creative, and appropriately equipped to carry out the work.
Whilst the company prides itself on the quality of service it provides at all levels, complacency is avoided by a genuine commitment to “continuous improvement”. We are always looking for better ways of meeting our customers’ needs and welcome any feedback that helps us to deliver a better service for the future.
Complaints procedure
Customer complaints are invaluable to our organisation. They offer specific insights into how we might improve our service, processes and procedures. It is important, therefore, to make it as easy as possible for customers to communicate a problem or issue with us about our service(s). Our policy can be found here:
Customer Complaint Policy 2023
Health & safety policy
Environet UK Ltd is committed to ensuring that the health and safety of all employees, sub-consultants and contractors, visitors and members of the public are safeguarded from all activities carried out by the company. It is our policy to meet this commitment by exercising all reasonable steps necessary to reduce the risk of incidents or accidents that could result in harm to the environment, or human health.
You can read our full policy here.
Environmental Policy
Environet UK Ltd seeks excellence in every aspect of our business and is committed to minimising the environmental impacts of our business operations and maintaining the company’s resilience to environmental risks and impacts.
You can read our full policy here.
Supplier policy
We recognise the importance our key suppliers play in our service delivery. We ensure all suppliers are competent to deliver the task in hand and expect them to work to the exacting standards we set for ourselves.
We treat all suppliers fairly to build mutually beneficial relationships for the future.
In return we expect a consistently high level of service from them to support the professional service we provide our clients.
Please follow this link to find out about our Supplier Data Processing Terms
Start fixing your invasive plant problem today by requesting a survey
Request a survey
Rest assured, where invasive species are identified at an early stage and tackled correctly, problems can usually be avoided. Our specialist consultants complete thorough surveys to identify the extent of the problem. Our plans aren’t one-size-fits-all; they’re customised to tackle the invasive species at your property effectively, taking account of all of your requirements.
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Contact us
Our team of experts is available between 9am and 5:30pm, Monday to Friday to answer your enquiries and advise you on the next steps
Want a survey?
If you already know you have an invasive plant problem, you can request a survey online in less than two minutes by providing a few brief details. A member of the team will swiftly come back to you with further information and our availability.
Need quick plant identification?
Simply upload a few images of your problem plant to our identification form and one of our invasive plant experts will take a look and let you know, free of charge what you are dealing with. We’ll also be there to help with next steps where necessary.
